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All items are non-returnable unless the items are damaged or defective. This is for hygienic reasons since we cannot ensure the sterility of items after they have been received and opened. If you are not satisfied with your items with 15 days(If you have not used it ), contact us, we could provide you a second chance that you could exchange to other items with an equal or lesser price value.
Refunds and replacements for damaged or defected products within 15 days after the delivered date. If you feel your product has a manufacturing defect, please email us via @gmail.com. (Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)
Please bear in mind that for any product you buy at Onlyonetoys, you are 100% covered with a 15-day no risk money-back guarantee(If you have not used it ). If you feel your product has a manufacturing defect, please email us via @gmail.com.
(Tips: Attached the photos, the order number and write a short description to the defect products can accelerate the process.)
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